Help & FAQ

Choose the product and option, add it to the cart, then open the cart and press Checkout. You can order without an account.

Bank or phone transfer (then upload the receipt), cash on delivery, and card payment when available. Checkout shows the ones available for your order.

Upload a photo of the receipt on your order page. We check it, confirm your order and send you a message; your items are held for you during the payment window.

Yes, type it in the Discount code box in the order summary before you place the order.

Delivery times and fees for each region show at checkout and on the Delivery & returns page. Delivery is free above a set amount.

Yes, when available: choose Store pickup at checkout and we’ll message you when it’s ready.

Through the private link you get after ordering, the Track order page with your order number and phone, or My account if you have one.

Yes, choose “This is a gift for someone else” and add the recipient’s name and number. You can add gift wrapping and a card with your message.

The return window and its conditions are on the “Delivery & returns” page. Ask for a return from your order page or message us on WhatsApp.

Once we receive and check the product, we refund you the same way you paid, or as credit in your account if you prefer.